B&B policy

Policy for the customers

RELAIS MASSARENTI

The owners of Relais Massarenti Antonio and Henry are happy to welcome, inform the following rules: - Each guest on arrival must produce a valid identity document for registration and pay for all nights booked.

In case of early departure the direction will return only part of the amount paid.
- For the entry and exit from the structure there are no schedules to meet (with the room key is also the key of the front door, which must always be closed again, the loss of the same will be charged).
- It requires the respect of silence in the canonical hours (14:00 to 16:00 22:30 to 8:00 a.m.).
- In the rooms and in all areas of the structure is strictly forbidden to smoke. Smoking is allowed only in special outdoor areas using the ashtrays.
- It is recommended to turn off lights and televisions after use.
- Water is a precious commodity not waste it.
- Breakfast will be served in the room or in the garden from 07.30 to 10.00 unless otherwise agreed with the management to special cases.
- Rooms must be vacated by 10.00 for daily cleaning, and by 11.00 on departure.
- The full change of bed linen is done every three days, while the bathroom every day.
- You can receive visitors in the common areas, while respecting the privacy of other guests and after agreement with the management.
- All guests are expected to behave as educated and civilized people avoiding trouble and inconvenience to people, animals or objects within the property.
- By prior agreement with management they are also accepted pets.
- We accept no responsibility for loss, theft or damage of your property left in rooms.